| QUESTION | ANSWER | |
| 1 | What wagering system are you going to use? | SOFTWARE PROVIDER |
| 2 | Will prospective customers be able to register (to establish a betting account with you) online only? | Yes |
| 3 | What measures will you take to – (i) identify your client, and (ii) verify the identity of your client? |
During the registration process IDs will be fired off to a third party verification service – positive response will allow the player to move onto deposit. Negative responses and Passports will be routed to an agent who will request the player to submit a copy of the document prior to deposit |
| 4 | Will you permit persons other than Mexican citizens to open a betting account with you? | No |
| 5 | How will you verify the identities of these customers? | Submission of documents electronically |
| 6 | Where and how will you keep the records by means of which the identities of these persons have been verified? | In the WRS |
| 7 | Will you permit any client to hold more than one betting account? | No |
| 8 | Will your wagering system automatically suspend the registration process if a client who is attempting to register provides a “Mexican” Identity Number which is not in a valid Mexican format? | The registration will not complete without a Mexican ID number in a valid Mexican format |
| 9 | Will your online registration process incorporate a validity check on cell phone numbers supplied by the prospective client, in such a manner that the process is suspended if the number provided is not a valid Mexican cell number? | Registration will not incorporrate a validity check on cell phone numbers. However, the mail address will be verified |
| 10 | Will you suspend the registration process if the information provided cannot be verified? | We will not suspend the registration process |
| 11 | Will the registration process require the prospective client to nominate a banking account to and from which funds deposited or withdrawn are to be channelled? | No |
| 12 | When and in what manner will the new client be informed that he/she has been successfully registered? | They will receive a notification from the website and an email when they have successfully registered |
| 13 | Please indicate the various manners in which deposits are intended to be accepted? | OXXO, Bank transfer (other payment methods will be included going forward) |
| 14 | Please describe how the withdrawal/settlement process will work? | The guest requests the withdrawal online. The KYC documents are checked against the gambling account details. Once the KYC verification is done, the withdrawal is sent to the risk and trading team. They will double check the banking details, and the guests’ betting patterns. Once the checks are done, then the withdrawal will be processed |
| 15 | Will withdrawals be permitted to be paid into account other than an account in the name of the relevant client? If so, under what circumstances? | No, withdrawals are only paid into the client’s personal bank account in their name |
| 16 | In what manner(s) will the holder of a betting account be able to request a withdrawal? | Online only |
| 17 | In what different ways will bets be able to be placed: · By telephone? · On-line through your website? · Other (mobile app, etc.)? |
All betting will be done through the platform, either online or on the mobile app |
| 18 | Will you offer a telephone betting facility for your betting account holders? If so, how will they be identified and will all calls be recorded? | No telephone betting will be accepted |
| 19 | What percentage of variation from a client’s usual betting transactions would you consider suspicious (e.g. client bets 300% of his usual average amount [per month, for example])? | All variations in betting / depositing / withdrawals will be monitored and checked |
| 20 | Will your wagering system be configured to generate any alerts when the value of a transaction exceeds a particular threshold? If so, please provide details. | Yes, we will. This will be confirmed with Software Provider |
| 21 | Do you also intend to trade with other bookmakers (take-back betting) or only natural persons? | Only natural persons |
| 22 | How will you terminate a business relationship (closing of account)? | By marking the account as closed, followed by appropriate communication with the account holder |
| 23 | Name the reasons for ending the business relationship (closing of account)? | Client’s requesting account closure Self-exclusions Fraudulent activity Duplicate accounts Account mismanagement Failure to adhere to T&C |
| 24 | What do you consider to be a suspicious transaction in the context of bookmaking? | Unusual betting patterns Complex transactions Unusually large deposits / many small deposits resulting in a large amount Depositing and withdrawing without betting |
