There may be several reasons for canceling a withdrawal, including:
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The deposit has not been wagered fully. In accordance with our Terms of Service, deposits must be wagered at least once prior to withdrawal.
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The withdrawal has been made with an incorrect method. For security reasons, we ask our customers to use the same method when making a withdrawal as used previously when making deposits. This means that you would need to withdraw back to the payment method used when depositing.
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The withdrawal has been requested to be made using a payment method that is not under your name.
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Verification documents have been requested. If the documents haven’t been received within 72 hours, withdrawals will be cancelled, and the funds will be returned to your betbus account.
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Your account may require to undergo extra security checks.
